Frequently asked questions
General Product Queries
Q: What skin types are your products suitable for?
A: Our formulations are designed to suit most skin types, including normal, dry, combination, and mature skin. If you have sensitive skin, we recommend a patch test first, just to be sure your skin loves it as much as we do.
Q: Are your products safe for sensitive skin?
A: Yes. We carefully select gentle, non-irritating ingredients. However, since every skin is unique, we always suggest patch testing before full use.
Q: Do your products contain parabens, sulfates,
A: No. Our skincare is free from parabens, sulfates, mineral oils, and any nasty bits. We keep our formulas as clean and natural as possible.
Q: Are your products vegan and cruelty-free?
A: Absolutely. We never test on animals, and our products contain no animal-derived ingredients.
Q: Are your products suitable for both men and women?
A: Yes. Healthy skin is for everyone, and our products are effective and gentle for all genders.
Q: Where are your products made?
A: All of our skincare is handmade in small batches in Australia to ensure freshness and quality.
Q: Do your products have a shelf life?
A: Yes. Since we use natural ingredients, our products are best used within 6–12 months of opening.
Q: How should I store my skincare products?
A: Store them in a cool, dry place away from direct sunlight. This helps maintain freshness and effectiveness.
Ingredients & Formulation
Q: What makes your skincare products different from others?
A: We focus on simple, effective formulations with high-quality natural ingredients—no fillers, no unnecessary additives, just what your skin truly needs.
Q: Are your ingredients natural or organic?
A: We use natural ingredients wherever possible, sourcing organic options when available.
Q: Do your products contain essential oils?
A: Yes, some formulas contain carefully selected essential oils for their skin benefits and natural scent. Each product page lists full ingredients so you can check before purchasing.
Q: Are your products non-comedogenic (won’t clog pores)?
A: Yes, we select oils and ingredients that are lightweight and skin-friendly, so they won’t clog pores.
Q: Do you use preservatives in your products?
A: Yes, but only natural, eco-certified preservatives. This is important for safety and to keep your products fresh and effective.
Q: Are your products dermatologically tested?
A: While we haven’t gone through formal dermatological testing, our products are formulated according to industry safety standards and tested in small batches for stability and quality.
Q: Do your products contain allergens like nuts, soy, or gluten?
A: Some formulas may contain nut-derived oils. Please check the ingredient list carefully if you have allergies, and contact us if you’re unsure—we’re happy to help.
Usage & Application
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions and benefits. If you’re unsure, reach out and we’ll be happy to recommend something tailored to your skin goals.
Q: Can I use your moisturiser under makeup?
A: Yes! Our moisturisers are lightweight enough to sit beautifully under makeup, leaving skin smooth and hydrated without feeling greasy.
Q: Can I use your products during pregnancy or breastfeeding?
A: Most of our products are safe, but since some contain essential oils, we recommend checking with your healthcare provider if you’re unsure.
Q: How much product should I use per application?
A: A little goes a long way. For moisturiser, use a pea-sized amount and adjust as needed. For serums or oils, 2–3 drops are usually enough.
Q: How often should I apply your moisturiser/serum/cleanser?
A: For best results, we recommend using your skincare twice daily—morning and evening.
Q: Can I combine your products with other skincare brands?
A: Yes. Our products are designed to complement most routines, but always introduce new products gradually to avoid overwhelming your skin.
Q: Do I need to patch test your products?
A: Yes, we always recommend patch testing before first use, especially if you have sensitive skin.
Shipping, Returns & Policies
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout.
Q: How long does delivery take?
A: Within Australia, delivery usually takes 3–7 business days. International shipping may take 2–4 weeks depending on location.
Q: What is your return/refund policy?
A: Due to the nature of skincare, we can’t accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us and we’ll make it right.
Q: Do you offer samples or trial sizes?
A: Yes, we offer smaller sizes on select products for purchase, so you can try before committing to the full size.
Q: Do you have subscription or bundle options?
A: Yes, we offer bundle sets and may introduce subscription options in the future, so you never run out of your favourites.
Sustainability & Ethics
Q: Is your packaging recyclable or eco-friendly?
A: Yes, we use recyclable packaging and are continually working toward more sustainable solutions.
Q: Do you offer refills or bulk options?
A: We’re working on refill options to further reduce waste—stay tuned!
Q: How do you source your ingredients ethically?
A: We partner with trusted suppliers who prioritise sustainability, fair trade, and responsible sourcing.